Nobody could have unraveled tele-facing so lucidly but the authors of this article in Resource Alliance's latest newsletter. Although, the article does not call it tele-facing by name, but if some one asks me to explain tele-facing, I would not hestitate forwarding them this link http://www.resource-alliance.org/resources/enewsletter/587.asp
To me a Dummy's guide to tele-facing.
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